Our Shipping Policy was last updated on 01/11/2022

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Disclaimer:

  • "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to The Kittles Refresher's Choice
  • "Goods" refers to the items offered for sale on the Service.
  • "Orders" means a request by You to purchase Goods from Us.
  • "Service" refers to the Website.
  • "Website" refers to The Kittles, accessible from The Kittles (easy.co)
  • "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Thank you for visiting and shopping at The Kittles. The following terms and conditions constitute our Shipping Policy.

Malaysia Shipping Policy

Shipment processing times

All Orders are processed within 2-3 business days. Orders are directly shipped from original factory to you. Orders are not shipped or delivered on weekends or holidays.

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

Shipping rates & delivery estimates

Shipping charges for Your Orders will be free shipping for Malaysia and displayed at checkout.

  • Shipping method:Standard Shipping

    Shipment cost: Free
    Process time: 2 business days
    Estimated delivery time: 7-14 business days

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

The Kittles is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Our Refund Policy was last updated on October 26, 2022, and you can refer our refund policy here.


Contact Us

If you have any questions about this Shipping Policy, You can contact Us:

  • By visiting our customer service WhatsApp no: 011-25807900
  • By sending us an email: yzhiew@icloud.com